Refund and Returns
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the
product has been received. For packages lost in transit, all claims must be submitted no later than
4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our
expense.
If you notice an issue on the products or anything else on the order, please contact us as soon as
possible through our contact form. Do not return an item before you contacted us!
When we receive a returned shipment, an automated email notification will be sent to you.
Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the
shipment will be returned to our facility. You will be liable for reshipment costs once we have
confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the
cost of a reshipment to yourself.
If you haven’t registered an account on www.bumfuzzy.com and added a billing method, you
hereby agree that any returned orders due to the wrong shipping address or a failure to claim the
shipment won’t be available for reshipping and will be donated to charity at your cost (without us
issuing a refund).
Bumfuzzy does not accept returns of sealed goods, such as but not limited to face masks, which
are not suitable for return due to health or hygiene reasons. You hereby agree that any returned
orders with face masks won’t be available for reshipping and will be disposed of.
Contact us before returning any products. We do not refund orders for buyer’s remorse. Returns
for products, face masks, as well as size exchanges are to be offered at your expense and
discretion.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of
the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of
withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to
health protection or hygiene reasons,
therefore Bumfuzzy reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless
of any translations made for any purpose whatsoever.
